Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already shipped.

Returns (if applicable)

We accept returns. Customers have the right to apply for a return within 14 days after delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service to confirm the correct return address.

Notes

• Custom-order or personalised items are not eligible for the 14-day refund.
• If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee depends on the courier you choose.
• If the goods received are damaged or incorrect due to our reasons, the consumer does not need to bear the return shipping fee.
• No restocking fee will be charged for returns.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank; there is often processing time before a refund is posted.

If you have done all of the above and still have not received your refund, please contact us at service@funmart365.com.

Return Address & Customer Service

Please contact our customer service at service@funmart365.com to obtain the return address before sending your package.